WSQ Higher Certificate in Hotel and Accommodation Services (Part Time)

Mode of Study:

3.5 months

Available Intakes:

  1. August 2023


Elevated Industry Learning

Acquire strong foundation in hotel management

Operationally-Ready Competencies

Gain operational skills for various departments in a hotel

Maximise Your Interests

Equip yourself with relevant skills to provide excellent customer service standards

SHATEC Institutes Pte Ltd (UEN: 198301550C) is an appointed CET Centre by SkillsFuture Singapore (SSG) for courses supported by SkillsFuture Credits (SFC) and/or SkillsFuture Funding. The part-time WSQ Higher Certificate in Hotel and Accommodation is offered on integrated mode comprising the following qualifications:

  • WSQ Higher Certificate in Hotel and Accommodation Services (TGS-2021008335)

The funding support period for the WSQ Higher Certificate in Hotel and Accommodation Services is3 December 2022 to 30 September 2025.

Available Intake


Commencement Date

Completion Date

Course Schedule


16 August 2023

29 November 2023

Runs every Wed, Thu and Fri, 9am – 6pm

Admission Requirements


WPLN 4 / WSQ Certificate in Hotel and Accommodation Services / NITEC / Qualifications of equivalent standard may be recognised on a case-to-case basis


Successful Interview

(Interview may be waived for applicants who has successfully completed any preceding WSQ Certificate level(s) or prior work experience in any field.)

International applicant must have a valid work pass through the entire course.


At least one of the following proficiency levels in English:

  • Pass in GCE ‘N’ Level English
  • Band 5.0 in IELTS
  • Minimum score of 61 points (internet-based total) in TOEFL
  • Pass in SHATEC English Test
  • Pass in SHATEC Certificate in Basic and Hospitality English / SHATEC Certificate in Hospitality English


A pass in any preceding WSQ Certificate level(s) will also be recognised as fulfilment of English proficiency requirements.

Programme Outline

  1. Food and Beverage Safety Standards I
    • Food Safety and Hygiene L1
  2. Front Office Operations
    • Front Office Operations Management L2
  3. Report Writing
    • Report Writing L1
  4. People Relationship Management
    • People and Relationship Management L1
  5. Room Housekeeping Operations
    • Room Housekeeping Operations Management L1

Programme Competencies

  • Develop an appreciation and understanding of the different roles in hotel management
  • Demonstrate a strong foundation in hotel operational competencies as required in the Hospitality and Tourism industry
  • Understand, recognise and apply quality service and management standards to the Hotel and Accommodations industry
  • Exhibit proficiency in basic business and hotel practices within the Hospitality and Tourism industry


Students who successfully complete the programme will be awarded the
Higher Certificate in Hotel and Accommodation Services by SkillsFuture Singapore.

Programme Fees

Course Fee Payable after SkillsFuture Funding (where applicable), inclusive of 8% GST

Singaporean below 40 years old / Singapore PR / LTVP+ Holders

Singaporeans aged 40 years old and above

International Applicants









Non SME-Sponsored





  • Course fee payable include essential training items.
  • Singaporeans and Singapore PRs will be eligible for up to 70% SSG (Baseline) Course Fee Grant. With effect from 1 October 2021, this training support will be extended to Long Term Visit Pass Plus (LTVP+) Holders. The LTVP+ scheme applies to lawful foreign spouses of Singapore Citizens (SCs) with (i) at least one SC child or are expecting one from the marriage, or at least three years of marriage, and (ii) where the SC sponsor is able to support the family. LTVP+ holders will be identified with their green visit pass cards, with the word ‘PLUS’ on the back of the card. Funding is subjected to SSG’s prevailing corporate policies and final approval.
  • The SkillsFuture Mid-Career Enhanced Subsidy (MES) is applicable for Singaporeans aged 40 years old and above for up to 90% of course fees. For more information, visit the SkillsFuture website
  • SkillsFuture Enhanced Training Support for SMEs (ETSS) offers additional support for SMEs in the form of higher course fee subsidies. SMEs enjoy SkillsFuture funding of up to 90% of the course fees when they sponsor their employees to attend courses supported by SkillsFuture Singapore (SSG). With effect from 1 January 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour, with a $100,000 cap on the maximum AP funding each organisation can claim each calendar year. For more information on ETSS and AP please refer to
  • Singaporeans may utilize available funds within their Post-Secondary Education Account (PSEA) to offset total net course fee payable.
  • All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Singaporeans who qualfiiy for the SCTP can use their SkillsFuture Credit (opening and top-up) and Additional SkillsFuture Credit (Mid-Career Support) to offset out-of-pocket course fees. Visit the SkillsFuture Credit website to choose from the courses available on the SkillsFuture Credit course directory.
  • NTUC members enjoy 50% unfunded course fee support for up to $250 each year when they sign up for courses supported under UTAP (Union Training Assistance Programme). NTUC members from 40 years and above enjoy up to $500 per year. For more information and terms and conditions, please refer to
"I learnt to carry myself differently, in a professional manner.

Consistency and the quality of words used are important in hospitality. We learnt to take apart informal sentences and speak to impress, while providing our service proficiently to every guest.”

Brandon Foo Xiang Han
WSQ Diploma in Hotel and Accommodation Services,
Graduated 2020

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