Elevated Industry Learning

Undergo and manage
real-life operations guided by experienced trainers

Ground-Up Leadership Training

Acquire strategies and apply services related to hosting MICE-related events from a supervisory perspective

Maximise Your Interests

Enhance employability across a wide range of establishments within the dynamic tourism and events industry

SHATEC Institutes Pte Ltd (UEN: 198301550C) is an appointed CET Centre by SkillsFuture Singapore (SSG) for courses supported by SkillsFuture Credits (SFC) and/or SkillsFuture Funding. The full-time WSQ Diploma in Tourism (Event Management and Operations) is offered on integrated mode comprising the following qualifications:

  • WSQ Higher Certificate in Tourism (Event Management and Operations) (TGS-2022015928)
  • WSQ Advanced Certificate in Tourism (Event Management and Operations) (TGS-2022015927)
  • WSQ Diploma in Tourism (Event Management and Operations) (TGS-2022015929)

The funding support period for the WSQ Diploma in Tourism (Event Management and Operations) is 3 December 2022 to 30 September 2025.

Available Intakes


Commencement Date

Completion Date

Application Deadline for International Students


8 May 2023

3 November 2024

17 March 2023


4 September 2023

2 March 2025

14 July 2023

Admission Requirements


Minimum 3 GCE ‘N’ Level / WPLN 5 / WSQ Advanced Certificate in Tourism / NITEC / Qualifications of equivalent standard may be recognised on a case-to-case basis / Minimum 1-year experience in the Tourism industry


Successful Interview

(Interview may be waived for applicants who has successfully completed any preceding WSQ Certificate level(s).)


At least one of the following proficiency levels in English:

  • Pass in GCE ‘N’ Level English
  • Band 5.0 in IELTS
  • Minimum score of 61 points (internet-based total) in TOEFL
  • Pass in SHATEC English Test
  • Pass in SHATEC Certificate in Basic and Hospitality English / SHATEC Certificate in Hospitality English


A pass in any preceding WSQ Certificate level(s) will also be recognised as fulfilment of English proficiency requirements.

Programme Outline

  1. Promote Tourism
    • Tourism and Economic Development L2
  2. Introduction to MICE Industry
    • Meetings, Incentives, Conferences and Exhibitions (MICE) Content and Experience Development and Delivery L2
  3. Provide Event Support Services in MICE
    • Delegates and Participants Management L2
  4. Workplace Safety, Health and Security in MICE
    • Workplace Safety and Health Performance Management L2
  5. Managing Customers Experiences in MICE
    • Service Excellence L2
  6. Workplace Communication Skills
    • Workplace Communications L2
  7. Accounting and Pricing in MICE
    • Financial Planning and Analysis L2
  8. Technology in MICE
    • Technology Scanning L2
    • Technology Application L2

Programme Competencies

  • Understand the tourism landscape in Singapore and evolving guests’ needs
  • Adopt current and emerging technologies in the industry to enhance event operations
  • Develop positive working level relationships to support project implementation with stakeholders
  • Implement and monitor continuous improvement initiatives
  • Analyse existing systems and processes to propose and support implementation of innovation initiatives
  • Manage budgeting and forecasting for annual financial and business planning within the business unit
  • Execute digital marketing campaigns across different marketing channels to promote online presence
  • Conduct negotiations to establish win-win outcomes for the organisation


Students who successfully complete the programme will be awarded the
Diploma in Tourism (Event Management and Operations) by SkillsFuture Singapore.

Programme Fees

Course Fee Payable after SkillsFuture Funding (where applicable), inclusive of 8% GST

Singaporean below 40 years old / Singapore PR / LTVP+ Holders

Singaporeans aged 40 years old and above

International Applicants









Non SME-Sponsored





  • Course fee payable include essential training items.
  • Singaporeans and Singapore PRs will be eligible for up to 70% SSG (Baseline) Course Fee Grant. With effect from 1 October 2021, this training support will be extended to Long Term Visit Pass Plus (LTVP+) Holders. The LTVP+ scheme applies to lawful foreign spouses of Singapore Citizens (SCs) with (i) at least one SC child or are expecting one from the marriage, or at least three years of marriage, and (ii) where the SC sponsor is able to support the family. LTVP+ holders will be identified with their green visit pass cards, with the word ‘PLUS’ on the back of the card.Funding is subjected to SSG’s prevailing corporate policies and final approval.
  • The SkillsFuture Mid-Career Enhanced Subsidy (MES) is applicable for Singaporeans aged 40 years old and above for up to 90% of course fees. For more information, visit the SkillsFuture website https://www.skillsfuture.gov.sg/enhancedsubsidy.
  • SkillsFuture Enhanced Training Support for SMEs (ETSS) offers additional support for SMEs in the form of higher course fee subsidies. SMEs enjoy SkillsFuture funding of up to 90% of the course fees when they sponsor their employees to attend courses supported by SkillsFuture Singapore (SSG). With effect from 1 January 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour, with a $100,000 cap on the maximum AP funding each organisation can claim each calendar year. For more information on ETSS and AP please refer to https://www.enterprisejobskills.gov.sg/content/upgrade-skills/course-fee-and-absentee-payroll-funding.html.
  • Singaporeans may utilize available funds within their Post-Secondary Education Account (PSEA) to offset total net course fee payable.
  • All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Singaporeans who qualfiiy for the SCTP can use their SkillsFuture Credit (opening and top-up) and Additional SkillsFuture Credit (Mid-Career Support) to offset out-of-pocket course fees. Visit the SkillsFuture Credit website skillsfuture.sg/credit to choose from the courses available on the SkillsFuture Credit course directory.
  • NTUC members enjoy 50% unfunded course fee support for up to $250 each year when they sign up for courses supported under UTAP (Union Training Assistance Programme). NTUC members from 40 years and above enjoy up to $500 per year. For more information and terms and conditions, please refer to https://e2i.com.sg/individuals/ntuc-education-and-training-fund/.

Career Prospects

Our graduates are in high demand and enjoy good career prospects upon graduation. With a combination of soft skills and knowledge proficiency, SHATEC’s hospitality graduates are well equipped for the 21stcentury workforce. Our graduates become valuable assets to the organisations they are a part of.

You can look forward to rewarding and challenging careers in the following areas


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