WSQ Diploma in Hotel and Accommodation Services

Mode of Study:

18 months consisting of:
12-month Institutional Training
6-month Industrial Attachment

Available Intakes:

  • May 2023
  • September 2023
  • July 2023


Elevated Industry Learning

Undergo and manage
real-life operations guided by experienced trainers

Ground-Up Leadership Training

Understand hotel management from multiple supervisory roles

Maximise Your Interests

Build a career in the growing hospitality & tourism landscape

SHATEC Institutes Pte Ltd (UEN: 198301550C) is an appointed CET Centre by SkillsFuture Singapore (SSG) for courses supported by SkillsFuture Credits (SFC) and/or SkillsFuture Funding. The full-time WSQ Diploma in Hotel and Accommodation Services is offered on integrated mode comprising the following qualifications:

  • WSQ Certificate in Hotel and Accommodation Services (TGS-2021008334)
  • WSQ Higher Certificate in Hotel and Accommodation Services (TGS-2021008335)
  • WSQ Advanced Certificate in Hotel and Accommodation Services (TGS-2021008333)
  • WSQ Diploma in Hotel and Accommodation Services (TGS-2021009554)

The funding support period for the WSQ Diploma in Hotel and Accommodation Services is 3 December 2022 to 30 September 2025.

Available Intakes


Commencement Date

Completion Date

Application Deadline for International Students


8 May 2023

3 November 2024

17 March 2023


3 July 2023

29 December 2024


4 September 2023

2 March 2025

14 July 2023

Admission Requirements


Minimum 3 GCE ‘N’ Level / WPLN 5 / WSQ Advanced Certificate in Hotel and Accommodation Services / NITEC / Qualifications of equivalent standard may be recognised on a case-to-case basis / Minimum 1-year experience in the Hotel and Accommodation industry


Successful Interview

(Interview may be waived for applicants who has successfully completed any preceding WSQ Certificate level(s).)


At least one of the following proficiency levels in English:

  • Pass in GCE ‘N’ Level English
  • Band 5.0 in IELTS
  • Minimum score of 61 points (internet-based total) in TOEFL
  • Pass in SHATEC English Test
  • Pass in SHATEC Certificate in Basic and Hospitality English / SHATEC Certificate in Hospitality English


A pass in any preceding WSQ Certificate level(s) will be recognised as fulfillment of English proficiency requirements.

Programme Outline

  1. Food and Beverage Safety Standards I
    • Food Safety and Hygiene L1
  2. Front Office Operations
    • Front Office Operations Management L2
  3. Report Writing
    • Report Writing L1
  4. People Relationship Management
    • People and Relationship Management L1
  5. Room Housekeeping Operations
    • Room Housekeeping Operations Management L1

Programme Competencies

  • Demonstrate supervisory level management skills as required in the Hospitality and Tourism industry
  • Understand, recognise and apply quality service and management standards to the Hospitality and Tourism industry
  • Identify and navigate the operational challenges within the different fields of the Hospitality and Tourism industry
  • Exhibit proficiency in basic business practices and demonstrate professional restaurant service skills within the Hospitality and Tourism industry


Students who successfully complete the programme will be awarded the
Diploma in Hotel Accommodation and Services by SkillsFuture Singapore.

Programme Fees

Course Fee Payable after SkillsFuture Funding (where applicable), inclusive of 8% GST

Singaporean below 40 years old / Singapore PR / LTVP+ Holders

Singaporeans aged 40 years old and above

International Applicants









Non SME-Sponsored





  • Course fee payable include essential training items.
  • Singaporeans and Singapore PRs will be eligible for up to 70% SSG (Baseline) Course Fee Grant. With effect from 1 October 2021, this training support will be extended to Long Term Visit Pass Plus (LTVP+) Holders. The LTVP+ scheme applies to lawful foreign spouses of Singapore Citizens (SCs) with (i) at least one SC child or are expecting one from the marriage, or at least three years of marriage, and (ii) where the SC sponsor is able to support the family. LTVP+ holders will be identified with their green visit pass cards, with the word ‘PLUS’ on the back of the card.Funding is subjected to SSG’s prevailing corporate policies and final approval.
  • The SkillsFuture Mid-Career Enhanced Subsidy (MES) is applicable for Singaporeans aged 40 years old and above for up to 90% of course fees. For more information, visit the SkillsFuture website
  • SkillsFuture Enhanced Training Support for SMEs (ETSS) offers additional support for SMEs in the form of higher course fee subsidies. SMEs enjoy SkillsFuture funding of up to 90% of the course fees when they sponsor their employees to attend courses supported by SkillsFuture Singapore (SSG). With effect from 1 January 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour, with a $100,000 cap on the maximum AP funding each organisation can claim each calendar year. For more information on ETSS and AP please refer to
  • Singaporeans may utilize available funds within their Post-Secondary Education Account (PSEA) to offset total net course fee payable.
  • All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Singaporeans who qualfiiy for the SCTP can use their SkillsFuture Credit (opening and top-up) and Additional SkillsFuture Credit (Mid-Career Support) to offset out-of-pocket course fees. Visit the SkillsFuture Credit website to choose from the courses available on the SkillsFuture Credit course directory.
  • NTUC members enjoy 50% unfunded course fee support for up to $250 each year when they sign up for courses supported under UTAP (Union Training Assistance Programme). NTUC members from 40 years and above enjoy up to $500 per year. For more information and terms and conditions, please refer to
"Experience is the most important lesson.

At The Sapling (SHATEC’s training restaurant), I gain confidence in professional service and communications when attending to the needs of VIP guests. Working in hospitality calls for nimble learning and problem-solving, so we'll have to go beyond what we study in our theoretical lessons.”

Brandon Foo Xiang Han
WSQ Diploma in Hotel and Accommodation Services,
Graduated 2020

Career Prospects

Our graduates are in high demand and enjoy good career prospects upon graduation. With a combination of soft skills and knowledge proficiency, SHATEC’s hospitality graduates are well equipped for the 21stcentury workforce. Our graduates become valuable assets to the organisations they are a part of.

You can look forward to rewarding and challenging careers in the following areas


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