Overview


SHATEC’s specially crafted training solution “ROOM" is a follow-through of the current Hotel Sectoral Manpower Plan (SMP) - SkillsFuture: Room for Gain. In our programme, ROOM is an acronym for "Relooking at Operations with an Open Mind", a name chosen for “consistency of messaging and association to the Hotel SMP”.

The pandemic created a landscape that will continue to encourage innovation and technological adoption. The ROOM – Technology Adoption programme is a step-up version of The ROOM programme launched in 2019. It is targeted at hotels and tourism establishments and comprises one WSQ Technical Skills and Competencies (TSC) “Innovation Management”. The thrust of this ROOM – Technology Adoption programme is to analyse works systems and processes and propose ideas and support the adoption and implementation of innovation initiatives, specifically technology, within the functional area.

The ROOM – Technology programme will contribute towards the two productivity initiatives “Redesign Processes” and “Redefine Hospitality Service Experience” that are outlined in the Hotel SMP.

Available Intake

Intake

Session

Date

Time

1

1

19-Sep-22

9.00 am to 5.00 pm

2

26-Sep-22

9.00 am to 5.00 pm

3

3-Oct-22

9.00 am to 12.30 pm

4

10-Oct-22

3 hrs consultation

5

17-Oct-22

3 hrs consultation

6

31-Oct-22

3 hrs consultation

7

7-Nov-22

9.00 am to 12.30 pm

2

1

19-Oct-22

9.00 am to 5.00 pm

2

26-Oct-22

9.00 am to 5.00 pm

3

2-Nov-22

9.00 am to 12.30 pm

4

9-Nov-22

3 hrs consultation

5

16-Nov-22

3 hrs consultation

6

23-Nov-22

3 hrs consultation

7

30-Nov-22

9.00 am to 12.30 pm

Who Should Attend

This course is beneficial and useful to mid-level executives in any hospitality establishments who would like to improve work practices within their own scope of work.

Learning Outcome


Upon completion of the course, the learner will be able to acquire the following knowledge and abilities:

  1. Knowledge
    • Concepts and conditions for innovation and technology adoption
    • Types of possible barriers to innovation and technology adoption
    • Steps in innovation process
    • Behaviours that support innovation and technology adoption
    • Work systems, processes and procedures
    • Collaboration and communication methods
    • Barriers to innovation and technology adoption
    • Steps in pilot-testing and/or prototyping innovation initiatives 
  1. Ability to:
    • Analyse existing business function ideas, processes, and products
    • Identify needs and opportunities for innovation initiatives and technology adoption within functional area
    • Collaborate with involved parties to identify, discuss and develop effective ways of working
    • Conduct regular reviews to identify areas for improvement in facilitating innovation processes and technology adoption
    • Present ideas to relevant stakeholders for feedback to improve ideas and develop possible variations
    • Assist in pilot testing and/or prototyping to determine effectiveness of innovation initiatives and technology adoption
    • Support implementation of innovation initiatives and technology adoption in department

Course Outline


Session 1: Introduction to Innovation and Technology Adoption in Problem Solving

  • Hospitality Innovation and Technology Defined
  • Concepts and Conditions for Innovation
  • Technology-driven Trends in Hospitality and Service Industries
  • Innovation and Technology Adoption in Hospitality and Service Industries
  • Technology Adoption Life Cycle
  • Factors influencing Technology Adoption in Hospitality
  • Behaviours that Support Innovation and Technology Adoption
  • Barriers to Innovation and Technology Adoption
  • Current Technology Available and Adopted by Hospitality Establishments
  • The Innovation Process
  • Relooking at Operations
  • Making Your Business Case for Innovation and Technology Adoption

Session 2: Technology Adoption and Job Redesign

  • Introduction to Job Redesign
  • Design Considerations for Job Redesign
  • Job Redesign Process and Toolkit
  • Case Study: Job Redesign Process with Technology Adoption of a Cleaning Robot
  • Components that Support Organisational Vision through Innovation and Technology Adoption
  • Presentation of Technology Solutions by Vendor

Session 3: Job Redesign Solutions

  • Developing Job Redesign Solutions
  • Implementing Innovation and Technology Initiatives Using the Toolkit
  • Measuring Effectiveness of Job Redesign

Session 4: Job Redesign Solutions Presentation

Course Structure


Methodology:

Our workshop takes a practical based approach to learning. Participants will be given opportunities to practise what they have learnt through working on a work-based project. The tentative schedule is presented to provide insights into how the programme will be delivered:

  • Week 1 to Week 3: Two (2) full-day and one (1) half-day sessions to cover the fundamentals Innovation and to set parameters of an "improvement project" to be undertaken by each team at the workplace.
  • Week 4 to Week 6: Three (3) half-day sessions on a project team consultation basis at the team’s workplace for project implementation and monitoring of action plan.
  • During Week 7: A half-day final project presentation by the project teams to the course assessor onsite at the workplace. To ensure that there is impact and commitment, the respective supervisors and/or hotel representatives shall be invited to the presentation.

Assessment:

Work-based group projects (team consultations and presentations) 

Certificate:

Upon successful completion of the workshop, participants will receive a Statement of Attainment “WSQ Innovation Management” issued by SkillsFuture Singapore (SSG) and a SHATEC Certificate of Achievement.

Course Fees


Fee Table

Self-Sponsored/Non-SME

6, 7SME

Full Course Fee (incl GST)

S$ 1,926.00

S$ 1,926.00

1, 2, 4, 5, 7Nett Course Fee Payable after SSG Grant, incl. GST (Singaporeans/PRs/Long Term Visit Pass Plus Holders 21 years old)

 

S$    577.80

S$    217.80

3, 4, 7Nett Course Fee Payable after MES Grant, incl. GST (Singaporeans 40 years old)

 

S$    217.80

S$    217.80

6Absentee Payroll

Absentee Payroll rate at S$ 4.50 per hour, capped at S$ 100,000 per enterprise per calendar year

1Singaporeans and Singapore PRs, aged 21 and above, will be eligible for up to 70% SSG funding. Funding is subjected to SSG’s prevailing corporate policies and final approval.

2Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable. All Singaporeans aged 25 and above can use their S$ 500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website www.skillsfuture.sg/credit to choose from the courses available on the SkillsFuture Credit course directory.

3The SkillsFuture Mid-Career Enhanced Subsidy (MES) is for Singaporeans aged 40 years old and above.

4NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s at https://e2i.com.sg/individuals/employability/union-training-assistance-programme-utap/ to find out more.

5Training support will be extended to Long Term Visit Pass Plus (LTVP+) Holders with effect from 1 October 2021. The LTVP+ scheme applies to lawful foreign spouses of Singapore Citizens (SCs) with (i) at least one SC child or are expecting one from the marriage, or at least three years of marriage, and (ii) where the SC sponsor is able to support the family. LTVP+ holders will be identified with their green visit pass cards, with the word ‘PLUS’ on the back of the card.

6SME companies are required to log-in to Enterprise Portal for Jobs and Skills to update their SME status if they have not done so. All companies will be notified to log in to the portal to declare monthly salary and hours worked per week in order to receive Absentee Payroll.

7Companies and individuals are liable for the full course fee in the event that the SSG funding and subsidy are not approved.

8Class commencement is subjected to minimum class size met. Public holidays are excluded, where applicable

 9 Eligible companies can offset the additional out-of-pocket expenses with the SkillsFuture Enterprise Credit (SFEC). Please refer to https://www.enterprisejobskills.gov.sg/content/upgrade-skills/sfec.html for more information.

Payment Mode

The following payment modes are available:

  • SkillsFuture Credit
  • Bank Transfer
  • PayNow
  • Credit Card
  • Internet Banking
  • PSEA
SHATEC Institutes Pte Ltd (UEN: 198301550C) is an appointed CET Centre by SkillsFuture Singapore (SSG) for courses supported by SkillsFuture Credits (SFC) / funded by SSG. The funding support period for ROOM (Relooking at Operations with an Open Mind) (TGS-2018503485) is 01 Jan 2019 to 09 Dec 2022.

Contact Details


Contact Number:
6415 3504 / 561 / 590

Email Address:
cet@shatec.sg

Registration


For Self-Sponsored

Click Here

For Company-Sponsored

Click Here and send completed form to cet@shatec.sg

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